Customer Service > Frequently Asked Questions (FAQ)

How do I check my order status online?
Easy. Click HERE to go to our 24 hour customer service order tracking tool where you can check the status of your order, track packages, and view your order history.

How do I request a sample? Can I order a sample online?
We know that it's important to be able to evaluate items first hand. In order to help you purchase with confidence, we have developed the following Sample Policy:
• Samples can be requested with the assistance of a Promotions Specialist at (91) 93-1221-5445 . Wintex will provide a free sample up to $5.00 (in the topmost pricing column shown on the product page).

• Wintex will pay for shipping via ground service on your first sample. You can provide your shipping account number if you would like the shipment expedited.

• We reserve the right to refuse to ship samples to any party at our discretion. Thank you for your cooperation. Wintex only currently serves the domestic INDIA.

What is a pre-production Proofs
We can actually produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge of approximately $50.00, plus the price of the item, screens and setups and can add 5-10 days to the order process as the factory needs to set up to run just one item. Please notify your sales representative today if you would like to received a pre-production proof.

Don't have time? Can I just speak with someone about my sample/quote/order?
Of course. Wintex Specialists are always available to help you with your projects. Call (91) 93-1221-5445 or e-mail us at: info@wintexindia.com or check your order status online

How do I send you my artwork?
Please e-mail all artwork to: art@wintexindia.com. A customer service representative will contact you shortly after receiving your artwork to confirm receipt.

What happens if I don't have artwork on my computer?
We accept 3.5” floppies, CDs, DVDs, and Zip Disks containing artwork or you can send your art to:

A-3, Ankur Tower,
Commercial Complex,
Dr. Mukherjee Nagar,
Delhi-110 009, India